Why Outsourced HR Should Be Your First Phone Call

Why Outsourced HR Should Be Your First Phone Call

As your business grows, so too grow the challenges and headaches you face. You may have initially run everything on your own or in a small team while trying to get the business off the ground, you have now begun to hire employees to take your vision to the next level. Where you may have once personally worn several hats – sales, marketing, and customer service – you’ve now had to hand off those duties so you can focus on strategy and growth.

Yet as an employer, it’s those staffing issues that can sometimes leave you wanting to tear your hair out. Hiring is a complex task, and not every dream candidate will turn out to be the right fit for your organization. Even the best employees will occasionally run into issues and conflicts that you may not know how to resolve. As your team grows it will be important to have systems, policies and procedures in place to help deal with difficult situations, and even prevent them from arising where possible.

Having an outsourced HR department is your best first line of defense. The term ‘HR business partner’ seems like it might be exclusive to the corporate world, but it paints a great picture – HR at its best should function as your business partner. Our primary goal is to protect your business, and our knowledge of people and of your workplace helps us put systems in place to make that happen. 

woman in black blazer sitting on black office chair

As outsourced HR experts, our business is people, and our fractional approach to HR consulting allows us to focus on your people. We understand employment law, but we also understand how it connects with behaviour, psychology, and even attitudes and beliefs to determine how the workplace should function best. We know what best practices look like in a situation, and the small, incremental steps that it can take to reach them.

HR professionals work to protect your workplace in two key ways. The first is from a lens of prevention. The last thing you want as an overworked business owner is to spend countless hours drafting a policy manual, which will then require further investments of time for tweaks and upgrades as law and best practices change. Leave that to us. We regularly draft the policies and procedures that tell your employees how you want your business to operate. We also understand employment law, and will make sure that your policies are compliant with crucial legal requirements, which can help defend you against any potential legal claims.

person stands on brown pathway

We also resolve difficult situations. When you need to have a difficult conversation with an employee you may not know how to proceed, but we do. We can take part in these conversations and guide them towards a resolution before a problem persists. When performance issues arise, we step in to help with performance management, and can lay out the framework for clear expectations of how to turn a bad situation around wherever possible.

When a situation cannot be resolved, we are the business partners who can guide you through how a termination should take place. Terminating employees is never enjoyable, and if done badly can even lead to employees making legal claims for bad faith. We walk you through every small step, from preparing the documentation and the terminating letter to how to notify the employee and what next steps should be taken afterwards. We recognize that employment lawyers may sometimes be required (especially if the employee responds with a lawyer’s letter or claim), and can help bring an employment lawyer into the picture where they are needed to handle any legal disputes. 

We tell our clients that there are ‘no bad questions,’ and we mean it. Our business model puts us on retainer, so that you can pick up the phone at any given time without having to worry about us billing by the minute. In fact you should never be afraid to call us – if you’re questioning how to handle a given situation it’s always better to ask then to make an error trying it on your own. 

We recognize as HR professionals that the legal landscape is always changing. Even when we think that we may have ‘heard it all before,’ new situations will always arise that require a fresh perspective, or a unique approach. Throughout the pandemic, for example, we helped our clients quickly pivot into effective work-from-home people management, even when they had no previous policy infrastructure for that setup. We are up to speed on some of the latest issues (see our recent resources on vaccine policies and return-to-office planning) and are able to provide a customized perspective tailored specifically to your organization.

smiling female manager talking during video conference via netbook in office

Our job as outsourced HR professionals is to protect your business. We do this by offering solutions that save you as an employer time, money, and headaches. Hiring us as your business partner means that we can take some of those headaches off your plate, and provide custom-tailored advice for your business that won’t break your budget. 

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70 Percentage

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59 Percentage


21% - Castle HR